for BMC Remedy

Integration Platform

  • BMC Remedy Service Management

  • Applications built on BMC Remedy

As a leading software vendor in the IT Service Management market, BMC Software provides a stable, mature and powerful solution with BMC Remedy. Connecting it with other IT Ops- and ticketing solutions can further improve service availability, combine processes to support cross-team communications, help analyze incident tickets and accelerate mean time to resolve.

The CLIP Integration Platform does exactly this – it provides a bi-directional channel between BMC Remedy and other management software to achieve a tight integration.

ITSM Solutions

  • ServiceNow
    Create and Synchronize ServiceNow Incidents, Events and Security Incidents

  • Salesforce
    CLIP integrates into apps on the salesforce.com platform, for instance BMC RemedyForce

  • Cherwell
    Turn BMC Remedy incidents into Cherwell incidents and bi-directional synchronize them

  • JIRA
    Synchronize BMC Remedy incidents with Jira Tasks and Issues

ITOM Solutions

  • MF Ops Bridge See example
    Bi-directional synchronization of events & incidents with a Micro Focus Operations Bridge system

  • MF NNMi  See example
    Bi-directional synchronization of events & incidents with a Micro Focus NNMi system

SOC Tools

  • IBM QRadar
    Add QRadar as a data source for BMC Remedy to manually and automatically turn offenses into incidents

Other

  • CLIP SDK
    Integrate into all other tools by means of the CLIP SDK